Refunds, remakes
& cancellations.
Every card is made to order, so the rules are simple and the same for everyone.
Free remake
If your card arrives damaged, faulty, or does not match the proof you approved at checkout, we remake it free of charge and ship the replacement at our cost. Email [email protected] within 14 days of delivery with your order number and a photo of the card. You do not need to send the original back unless we ask.
If a remake is not possible, we refund the affected cards in full to the payment method you used.
Returns for change of mind
Because each card is printed with your own artwork and encoded with your own link, we cannot resell it, and we cannot accept returns or give refunds for change of mind, typos in the text you entered, or artwork you approved that you later want different. What you approve on the proof screen is what we print, so please check it carefully before you pay.
Cancellations
Production starts as soon as an order is paid. If you need to cancel, email us straight away with your order number. If we have not yet started making your card, we cancel the order and refund you in full. Once a card has been made, the change-of-mind rule above applies.
If we're late
We ship within 7 business days of payment. If we cannot ship your order within 30 days of the date you paid, we will tell you and offer you the choice of waiting or a full refund.
How refunds are paid
Refunds go back to the original payment method through Stripe and normally appear within 5 to 10 business days, depending on your bank.
Contact
Aetherphora LLC3586 El Camino Drive
Las Vegas, Nevada 89103
United States
[email protected]